Compassionate Commercialism
The New York Times, March 25, 2007
In an advertising campaign that began last
week, Nissan left 20,000 sets of keys in bars, stadiums, concert halls
and other public venues. Each key ring has a tag that says: “If found,
please do not return. My next generation Nissan Altima has Intelligent
Key with push-button ignition, and I no longer need these.”
This campaign is clever, but not particularly original.
It was 1997, and the man who was crouched on
the sidewalk at 68th and Broadway in New York City was one of the most
pathetic souls I’d ever seen. His limbs were twisted in what appeared
to be arthritic agony and tears were streaming down his face. “Please,”
he whimpered. “Please, somebody help me.”
Most passers-by did what they were named for,
but my wife and I stopped. The man looked up. “Please,” he sobbed. “I
just want to go home.” My hand needed no guidance from my brain as it
reached into my wallet and extracted $10. “Thank you,” he said as I
handed him the money. “Thank you so much.” My wife and I mumbled some
embarrassed words and walked on.
We hadn’t gone a block when she tugged my
sleeve. “Maybe we should have gotten him into a cab,” she said. “He
could barely stand up. He might need help. We should go back to see.”
My wife is the patron saint of lost kittens and there is no arguing, so
we went back to see. And what we saw was our horribly crippled friend
walking briskly and happily up 68th Street, opening the door to a
late-model car, getting in and driving away after what was apparently a
short day of theatrical work.
I know two things now that I didn’t know then.
First, I now know that my hand did what human
hands were designed to do. Research suggests that we are hard-wired
with a strong and intuitive moral impulse —- an urge to help others
that is every bit as basic as the selfish urges that get all the press.
Infants as young as 18 months will spontaneously comfort those who
appear distressed and help those who are having difficulty retrieving
or balancing objects. Chimpanzees will do the same, though not so
reliably, which has led scientists to speculate about the precise point
in our evolutionary history at which we became the “hypercooperative”
species that out-nices the rest.
The second thing I know now that I didn’t know
then is that this was the most damaging crime I had ever experienced.
Like most residents of large cities, I’d been a victim before —- of
burglary once, of vandalism several times. But this was different. The
burglars and vandals had taken advantage of my forgetfulness (“Why
didn’t I double lock the door?”) and taught me to be better.
But the actor on 68th Street had taken
advantage of my helpfulness and taught me to be worse. The hand that
had automatically reached for my wallet had been slapped, and once
slapped was twice shy. I’ve never again given money to a stranger
without scrutinizing him for the signs that distinguish suffering from
its imitation. And because I don’t know what those signs are, I
typically just walk by.
Now corporate America has taken a lesson from
the guild of shameless grifters. Nissan’s plan to leave those 20,000
sets of keys in public venues is every bit as crafty as the fraudulent
performance that a decade ago left me with holes in both my pocketbook
and soul. There is no selfish reason to bend down and pick up a key
ring, but Nissan knows that we will bend without thinking because the
impulse to help is bred into our marrow. Our best instinct will be
awakened by a key ring and then punished by a commercial. Like rubes
throughout the ages, we will be lured by a false cry of distress and
quickly cured of our innocence and compassion.
We are used to commercial tricks that play on
our fears. The official-looking letter marked “Verification Audit” is
actually a magazine subscription renewal form; the credit card
company’s ominous call to “discuss your account” is actually an attempt
to sell new services.
Should we now get used to commercial tricks
that play on our humanity? How would we feel about a device planted in
trash bins that screams “I’m stuck!” until the lid is opened, at which
point it continues, “Stuck in a dead end job, that is —- and if you are
too, then let us show you how to make millions in real estate with no
money down”? Is it O.K. to send a thousand doleful puppies into the
streets with tags that say: “Thanks for checking. And speaking of
checking, our bank charges no monthly fees”?
What happens to us when greed masquerades as
need, when cries for help become casting calls for chumps, when our
most noble actions make us patsies? “You put an idea out there and seed
it,” said the president of the advertising agency that came up with
Nissan’s key ring ploy. “And people carry it for you.” Indeed they do.
The idea being seeded and carried in this case is that the world cries
wolf, that our moral impulse betrays us and that smart people should
keep on walking.
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